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Magazine Subscriptions - FAQs
Customer Care
Subscriptions DepartmentInfomedia 18 Limted
"A" Wing, 1st Floor, Ruby House
J.K. Sawant Marg, Dadar (W)
Mumbai - 400 028.
Maharashtra, INDIA.
Tel: +91 22 30034631/33.
Fax: +91 22 3003 4499
Email: customersupport@infomedia18.in
customercare@infomedia18.in
- How soon will I start receiving my subscription copies?
You will receive a notification in the form of a hard copy receipt by post and an email about your Subscription Number and Period once the order is processed. The magazine will be delivered from commencement date mentioned in the receipt and or email. Please quote this number in all your communications and correspondence. - ...And when does the free gift reach me?
Delivery of the gift usually takes 8-10 weeks after your subscription commences. If it does get delayed beyond 10 weeks, please contact us. - I've mailed you a cheque last week, how do I track if it's reached you?
It takes about 3-4 weeks to process payments after receipt. If you don't receive an acknowledgement via email or regular mail during these 3-4 weeks, then please contact us. - I'm unsure about the expiry date for my subscription; how do I renew my subscription?
We will contact you well in advance of your subscription expiry date, by email and by a letter so you don't miss out on any future issues.You might miss renewal notices or other correspondence in case you have moved house, hence your instructions regarding a change of address etc should reach us 3-4 weeks prior to any such event. This will ensure that you receive your magazine copy without interruption.
- How do I know about my customer reference number and expiry date?
Your Subscription Order Number and its Expiry Date are printed on the address label of the envelope that contains your magazine. You can also contact our Subscriptions Department for this information. - Can I suspend delivery temporarily?
In case you will be out of town for a while, or wish to temporarily suspend your subscription for any reason, please contact us by email, phone, regular mail or fax. Remember to quote your Subscription Order Number. - How do I order the subscription if I wish to pay by cheque/DD?
To learn more about this mode of payment, please contact subscriptions department for this information. - What happens if I miss an issue or it arrives late?
A) If you spot the magazine on the newsstand and have not received your copy yet, then it is probably under dispatch, since the delivery of subscription copies normally occurs within 5 -6 days of its release on the newsstand.B) If you have recently ordered a new subscription and have not yet received your first issue, we would like to inform you that it takes 3-4 weeks to start your subscription. If it still hasn't reached, it might be due to an incorrect address in our records, contact Customer Care by email, phone, regular mail or fax.
C) If the issue doesn't reach you at all or arrives late repeatedly; contact Customer Care by email, phone or fax.
To expedite customer service requests provide your Name and Address, especially Pin Code, and the Subscription Number exactly as it appears in the acknowledgement letter.
- What if I receive a damaged copy?
If the magazine arrives damaged repeatedly, then check with the Post office or Hand-Delivery agent to ensure that the magazine arrives in good condition. Otherwise, contact us through email, phone, regular mail or fax. If this is an isolated case, you can report a damaged issue and we will replace your copy. - Duplicate copies keep coming to me. What should I do?
You have probably ordered for an additional subscription despite already being a subscriber or not communicated your current Subscription Order Number. You can either request to combine the two subscriptions so that one begins after the expiry of the other. - I have stopped getting my magazine altogether. Why?
Your subscription may have expired or temporarily suspended. You've probably overlooked or missed out the renewal reminder, or you haven't informed us of the change in your mailing address.Another reason might be the non-clearance of your payment. Contact us by email, phone, regular mail or fax to know your account status or to update your mailing address.
- Can I get backdated issues?
Yes. - Do we offer corporate or bulk subscriptions?
Yes. You can get in touch via email, phone, regular mail or fax with our Subscriptions Department regarding your request.
Other Products - FAQs
- When will I received the item/s ordered with you to reach me?
Delivery of the item/s will take 8-10 weeks after we process the order. Kindly allow 3 - 4 weeks to process the order. If it is not delivered beyond 10 weeks, please contact us. - I've mailed you a cheque last week, how do I track if it's reached you?
It takes about 3 - 4 weeks to process payments after receipt. If you don't receive an acknowledgement via email or regular mail during these 3-4 weeks, then please contact us. - How do I place the order if I wish to pay by cheque/DD?
To learn more about this mode of payment, please contact Customer Care by email, phone, regular mail or fax. - What happens if I do not receive the item ordered ?
If the item does not reach you in the specified time frame, contact Customer Care by email, phone, regular mail or fax. - What if I receive a damaged product?
If the product received is damaged, then contact Customer Service by either email, phone, regular mail or fax.
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